At JerseyWorld Collections, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return policy to ensure a smooth experience. Please review our guidelines below.

Eligibility for Returns

To be eligible for a return:

• Items must be returned within 7 days of delivery.
• Items must be in their original condition—unworn, unwashed, and with all tags attached.
• Customized or personalized jerseys are non-returnable unless they are defective or incorrect.

Non-Returnable Items

The following items are not eligible for return:

• Clearance or sale items.
• Items damaged due to misuse, improper care, or accidents after delivery.

How to Initiate a Return

1. Contact Us:
   • Email us at [Insert Email Address] or call [Insert Phone Number] with your order details and reason for return.
   • For defective or incorrect items, include clear photos for verification.
2. Approval:
   • Once your return request is approved, we will provide a return authorization and shipping instructions.
3. Shipping the Return:
   • Customers are responsible for return shipping costs unless the return is due to our error.
   • Use a reliable courier service and retain the tracking information.

Refund Process

• Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited to your original payment method.
• Shipping fees are non-refundable.

Exchanges

• To exchange an item, follow the return process and place a new order for the desired product.
• Exchanges are subject to availability of the replacement item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Report the issue within 48 hours of delivery.
• Provide photos and your order number for verification.
• We will arrange for a replacement, refund, or store credit at no additional cost to you.

Contact Us

For questions about returns or exchanges, our customer support team is here to help:

• Email: [email protected]
• Phone: +234 705 978 1180, +234 903 181 9631

Our Commitment to You
At JerseyWorld Collections, your satisfaction is our top priority. We’re here to ensure that your shopping experience is smooth, secure, and enjoyable.